Akili AI Systems Pty Ltd.

Cancellation Policy

This Cancellation Policy applies to the subscription services offered by Akili AI Systems Pty Ltd, a company incorporated in the Republic of South Africa.

1. Scope of Policy

This policy applies to all subscription plans purchased directly through the Akili AI website or authorised channels. It governs cancellation of subscriptions. It does not apply to enterprise contracts or bespoke commercial agreements, which are governed by their respective terms.

2. No Refunds

All subscription fees are non-refundable. Once a payment has been processed, no refunds will be issued for any reason, including change of mind, limited use of the service, or failure to cancel before renewal. This approach is consistent with standard SaaS practice and is permissible under South African law provided it is clearly disclosed, which this policy does.

3. Cancellation of Subscription

3.1 You may cancel your subscription at any time through the billing portal or by contacting support@akiliai.net.

3.2 Cancelling your subscription stops future billing. You will continue to have access to the service until the end of your current paid billing period. After that your account stays open: you can no longer make new recordings, but you can still view everything you have already created.

3.3 Cancelling a subscription does not trigger any refund or credit for the remaining portion of the billing period.

3.4 You can export your data for 90 days after cancelling. Email support@akiliai.net to request an export.

4. Renewal

4.1 Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.

4.2 If you do not cancel before the renewal date, the renewal fee will be charged and will remain non-refundable.

5. Professional Services and Third-Party Costs

5.1 Fees for custom work, integrations, or professional services are non-refundable.

5.2 Third-party services procured through Akili AI are subject to the third party's own terms.

6. Contact Information

For cancellations or related enquiries, please contact:

Email: support@akiliai.net

Address: Suite 203B, Tokai Village Centre, Vans Rd, Tokai, Cape Town, 7945

Telephone: +27 87 148 6025

7. Governing Law

This policy is governed by the laws of the Republic of South Africa. Any disputes arising from this policy are subject to the exclusive jurisdiction of South African courts.

8. Changes to This Policy

Akili AI may update or amend this policy from time to time. Any changes will be posted on the website with an updated "Last updated" date above.